Shipping Policy
At Plumbing Objects, we want your ordered products to reach you safely and on time. Please review our shipping details below before placing an order.
Where We Ship
We ship to all 50 U.S. states and Canada.
Order Processing & Shipping Time
In-stock items
- Orders for in-stock items placed before 2:00 PM Eastern Time (ET) on a business day are shipped the same day.
- Orders placed after 2:00 PM ET, or on weekends and holidays, are shipped on the next business day.
- Business days are Monday to Friday, excluding public holidays.
Back-ordered items
- If an item is on back-order, it will ship within 30-35 days of your order date.
- We will email you if there is any change to the expected ship date.
- [Orders that include both in-stock and back-ordered items will ship together once all items are available / may ship separately, as items become available.]
The stock status of every product is shown on its product page, so please check it before ordering.
Shipping Carrier
All UPS shipping services are available. You can choose your preferred UPS service at checkout, and the shipping cost is shown before you pay.
Ship With Your Own Carrier Account
If you already have a shipping account with a carrier, we are happy to ship your order using your account. For example:
- UPS
- FedEx
- DHL
To use this option, please provide the following in the order notes or by contacting us before we ship your order:
- Carrier name
- Your carrier account number
- Billing ZIP/postal code for the account
Shipping charges are billed directly to your carrier account by the carrier. If the account details are missing or invalid, we will contact you before shipping. Delivery times then depend on the service you choose with your carrier.
Shipping Charges
- Shipping charges are calculated at checkout based on the item weight, size, and delivery location.
- Free shipping is available on orders over $___.
- Free shipping may not apply to large, oversized, or freight items.
- You will always see the total shipping cost before you complete your purchase.
Large & Freight Shipments
Some items, such as commercial sinks, tables, and bulk orders, may ship by freight.
- The carrier may contact you to schedule a delivery appointment.
- Please make sure someone is available to receive the shipment.
- Please inspect the shipment at delivery. Note any visible damage on the delivery receipt before signing, and take photos.
Order Tracking
Once your order ships, you will receive an email with your tracking number and a link to track your package. If you do not receive it within [3 business days] of ordering, please contact us.
Shipping Address
- Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address.
- To change your address, contact us as soon as possible. We can update it only if the order has not yet shipped.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, is missing items, or is not what you ordered, please contact us within 7 days of delivery with your order number and clear photos of the product, label, and packaging. For full details, please see our Return & Refund Policy.
Taxes
Applicable sales tax is calculated at checkout based on your delivery address and shown before you pay.
Contact Us
For any shipping questions:
Plumbing Objects
Phone: 678 666 2001
Email: [support email]
Hours: Mon-Fri, 9:00 AM – 5:00 PM ET