Return & Refund Policy

Return & Refund Policy

At Plumbing Objects, we want you to be confident in every product you buy from us. If we make a mistake with your order, or a product is defective, we will make it right.

Please read this policy carefully before placing an order.

When Returns Are Accepted

We accept returns, replacements, or refunds only in the following situations:

1. Wrong item shipped: you received a product different from what you ordered.
2. Incorrect product description: the product does not match the specifications, size, material, or fitting details listed on our website.
3. Defective or damaged item: the product arrived damaged, or has a manufacturing defect or fitting/threading problem.
4. Warranty claim: the product fails within its warranty period due to a manufacturing defect (see Warranty below).

When Returns Are Not Accepted

We do not accept returns for change of mind, no longer needing the item, ordering the wrong size or type by mistake, or finding a different product elsewhere. Please check product specifications and dimensions carefully before you order. If you are unsure whether a product fits your needs, contact us before purchasing and we will be glad to help.

Custom-made and made-to-order items cannot be returned unless the error is ours.

How to Report a Problem

• For wrong, missing, or damaged items, please contact us within 7 days of receiving your order.
• For defective items or warranty claims, please contact us within the warranty period.

Contact us by:

• Phone: 678 666 2001
• Email:

Please include:

• Your order number (found in your confirmation email)
• A description of the problem
• Clear photos or a short video of the product, label, and packaging

Return Authorization (RMA)

If your claim is approved, we will issue a Return Material Authorization (RMA) number. Returns sent without an RMA number cannot be accepted. Approved returns must be shipped back within 20 days of receiving your RMA number.

How to Send Your Return

1. Pack the item securely, preferably in its original packaging.
2. Include a copy of your packing slip and the reason for return.
3. Write your RMA number clearly on the outside of the package.
4. Ship the package to:

Plumbing Objects
3069 McCall Drive, Suite 7, Atlanta, GA 30340, United States
678 666 2001

Return Shipping Costs

When the return is approved because of our error, a defect, or a warranty claim, [Plumbing Objects will cover the return shipping cost / we will provide a prepaid return label].

Refunds, Replacements & Exchanges

After we receive and inspect the returned item, we will offer a replacement, repair, refund, or store credit, as appropriate. Refunds are issued to your original payment method.

• Returns are processed within [20–25 days] of receipt.
• Your card company may take 1–2 billing cycles to show the credit on your statement.
• Original shipping charges are refunded only when the return is due to our error.

Warranty

• Warranty coverage is [warranty period, e.g. 1 year from date of delivery] and applies to manufacturing defects only.
• Warranty does not cover damage from incorrect installation, misuse, accidents, modifications, or normal wear and tear.
• Defective or warranty items do not need to be unused. We understand a product may need to be installed or tested before an issue appears.

Refused Deliveries

If you refuse a package that has already shipped, return shipping and original shipping charges will be deducted from your refund. [Optional: a restocking fee may also apply.]